Terms & Conditions

These Terms & Conditions apply to quotations, applications, orders, agreements and services supplied under the Zoffis trading name. The customer is the person or organisation identified in the agreement. The agreement consists of the accepted order or contract, these terms, the applicable service description and any written additions. If they conflict, a specifically agreed written term takes priority.

The customer must receive or be able to download these terms before accepting the service. Zoffis may use location partners, payment providers, hosting providers and other subcontractors while remaining responsible for its contractual obligations.

Applications must be complete and accurate. The customer must promptly provide identification, company, representative, beneficial-owner, business-activity and other information reasonably needed for onboarding, compliance or continued service. Zoffis may verify information and request updates during the agreement.

Zoffis aims to make onboarding fast and straightforward and may activate an eligible, complete application within 24 hours. This is a service target, not a guarantee: timing depends on complete documents, successful review, payment and address capacity. Zoffis cannot guarantee acceptance or registration by KVK, a bank, tax authority or another third party.

Only services expressly listed in the agreement or order are included. A business-address plan may include use of the assigned address, receipt of permitted business letters, scanning, storage and account access according to the selected plan. Physical forwarding, courier services, exceptional handling and other usage may carry additional charges.

Zoffis accepts ordinary letter-sized business correspondence unless agreed otherwise. Parcels, merchandise, hazardous items, cash, private mail and deliveries requiring special handling may be refused or returned. The customer remains responsible for senders, legal notices, deadlines and keeping contact and forwarding instructions current.

Zoffis operates a network of Amsterdam locations. Customers do not select a specific location unless Zoffis expressly agrees otherwise. The assigned address depends on availability and is confirmed in the agreement before activation.

Zoffis may replace an assigned address when reasonably necessary because of capacity, safety, building access, lease or partner changes, regulation, compliance, continuity or operational requirements. Zoffis will give reasonable advance notice where circumstances permit, appoint a replacement Zoffis location and continue the existing agreement on substantially equivalent service terms. The customer is responsible for changing its business address with KVK and any other registers, authorities, banks, clients, suppliers and publications within the required time. Zoffis will provide reasonable supporting documentation; the customer bears its own registration and administration costs unless mandatory law requires otherwise.

A Zoffis contract may make the customer eligible to book available workspaces or meeting rooms, but physical workspace is not automatically included in online business-address packages. Each booking is separate, subject to availability and confirmation, and charged at the price shown or quoted unless the agreement expressly includes an allowance.

Users and visitors must identify themselves if requested, use the premises only for lawful professional purposes, respect opening hours, reservations, staff, neighbours, safety instructions and quiet working, and leave spaces and shared facilities clean. Visitors must be registered and remain the customer’s responsibility. Smoking, nuisance, harassment, illegal content, unsafe use, unauthorised access, copying keys or access credentials, and interference with networks or other users are prohibited. The customer is liable for loss or damage caused by its users or visitors. Lost keys or access cards, extra cleaning, damage, overtime and no-shows may be charged. Internet and facilities are provided on a reasonable-efforts basis and may be interrupted for maintenance or circumstances outside Zoffis control. Location-specific booking or house rules communicated with the reservation also apply.

Prices exclude VAT unless stated otherwise. Recurring fees are payable in advance; usage charges and third-party costs may be invoiced separately. Invoices are due on the date shown. The customer must raise a genuine invoice objection promptly and pay undisputed amounts. Reasonable collection costs and statutory interest may be charged on overdue sums.

Zoffis may change recurring prices to reflect inflation, taxes, government measures, supplier, property, staffing, security, compliance or operating costs, investment in the service, or a material change in the service. Zoffis will communicate the new price, reason and effective date in advance. A change normally takes effect at renewal or after the applicable notice period. Where a non-statutory increase takes effect during an ongoing consumer contract or is otherwise materially disadvantageous, the customer may cancel the affected service without a cancellation charge before it takes effect, unless the increase directly follows a clearly agreed indexation method. Mandatory consumer law always prevails.

The customer must use the service for its own genuine, lawful business, keep its registrations and information accurate, protect account and access credentials, and comply with laws and reasonable Zoffis instructions. The address may not be used as a residential address, for an undisclosed third party, or for misleading, fraudulent, sanctioned, dangerous or unlawful activities. The customer must not suggest that Zoffis manages, endorses or is legally responsible for the customer’s business.

The customer must immediately notify Zoffis of changes in ownership, representatives, business activities, risk profile, insolvency, sanctions status or circumstances affecting eligibility. Zoffis may restrict service while necessary information is outstanding.

The start date, minimum term and renewal or monthly-cancellation arrangement appear in the agreement. Cancellation must be submitted through the method stated in the account or agreement and takes effect after the applicable notice period. Fees already due remain payable.

Zoffis may suspend mail access, bookings, account functions or address use for overdue payment, security concerns, incomplete compliance information, serious nuisance or suspected unlawful use. Zoffis may terminate immediately for fraud, illegality, sanctions risk, material or repeated breach, threats to people or property, or where continuing the service would breach law. When the agreement ends, the customer must immediately stop using the address, update KVK and all other references, return access items and settle outstanding charges. Mail received afterwards may be returned, refused, securely destroyed or handled for an additional fee, subject to law and any agreed transition period.

Zoffis uses reasonable care but does not guarantee uninterrupted premises, internet, mail, platform or third-party services. Zoffis is not liable for delay or failure caused by events reasonably outside its control, including carrier disruption, utility or internet failure, government action, building emergencies, cyber incidents despite appropriate safeguards, or a location becoming unavailable.

To the extent permitted by law, Zoffis is liable only for direct loss caused by an attributable failure and its aggregate liability is limited to the fees paid for the affected service during the six months before the event. Zoffis is not liable for indirect loss, lost profit, missed opportunity, reputational damage or losses caused by inaccurate customer information, third parties, KVK decisions or missed mail deadlines. These limits do not apply where exclusion is unlawful, including liability caused by intent or deliberate recklessness of Zoffis management, or death or personal injury where mandatory law provides otherwise. The customer should maintain suitable business and contents insurance.

Zoffis processes personal data as described in its Privacy Policy. Confidential information is used only to perform the agreement, comply with law or protect legal rights. Website content, software, branding and materials remain the intellectual property of Zoffis or its licensors.

Zoffis may update these terms for legal, regulatory, security, operational or service reasons. Changes are communicated in advance and normally apply from renewal. Materially disadvantageous mid-term changes give consumers any cancellation right required by law. If a provision is invalid, the remainder continues and the provision is replaced by a lawful term closest to its purpose. Failure to enforce a right is not a waiver.

Dutch law applies. The parties will first try in good faith to resolve a complaint through Zoffis support. If that fails, disputes are submitted to the competent Dutch court. A consumer may rely on any mandatory court or consumer protection available in their country of residence.