LANGUAGE

Choose your language

Select the language you want to use on Zoffis.

FAQ

Answers before you start

Practical answers about a business address in Amsterdam, KVK onboarding, mail handling, pricing and the Zoffis customer account.

Choose a topic or browse all questions.

Business address & virtual office

What is a virtual office?

A virtual office gives a business a professional address and related services without requiring a traditional private office every day. With Zoffis, the service also includes an online account for company, mail, document and billing information.

What is the difference between a business address and a post address?

A post address is primarily used for correspondence. A business or registered address is connected to the company registration and must fit the applicable registration requirements.

Why use a business address instead of a home address?

For eligible businesses, a dedicated business address can help keep private and business life separate, create a more professional public presence and centralise business correspondence.

Is Zoffis only for people living in the Netherlands?

No. Zoffis is designed for Dutch and international entrepreneurs, but every application is subject to customer, company and compliance review.

Where will my Zoffis business address be located?

Zoffis operates from multiple business-address locations in Amsterdam. The exact location assigned to your company depends on availability when your application is completed. Your assigned address is confirmed in your Zoffis agreement before the service becomes active.

Can I choose my Amsterdam location?

Zoffis manages availability across several Amsterdam locations, but customers do not select a specific address themselves. Some locations may be full or temporarily unavailable, so an available Zoffis location is assigned during onboarding.

KVK & registration

Can I register my company at the Zoffis address?

After Zoffis accepts the application and the agreement is active, the address can support the KVK registration process for the accepted company.

Can I use Zoffis for an eenmanszaak?

An eenmanszaak can apply for the service. Acceptance still depends on the customer, intended business activities and the onboarding/compliance review.

Do I need to send my KVK Extract after registration?

Where required by your onboarding flow, the KVK Extract must be uploaded within the deadline shown in your Zoffis account after the business has been registered.

Does speaking a supported website language mean my country is automatically eligible?

No. Language availability is for usability. Country, customer and business eligibility are separate compliance decisions.

Mail handling

How do I know when business mail arrives?

Once mail is processed for your company, it appears in the Zoffis account and can trigger the configured customer notification.

Can Zoffis scan my mail?

Digital scanning is available according to the active plan and mail type. Processed files are linked to the correct customer and company.

Can physical mail be forwarded?

Physical forwarding is available according to the selected plan and service settings.

Where can I see older mail?

Your Account Mail section contains the mail history made available to your company. Retention and storage depend on the active service plan and mail settings.

Pricing, billing & account

Where can I find my invoices?

Invoices and transactions are available in the Billing section of your Zoffis account.

How do I update my payment method?

Billing includes a secure Stripe payment-method portal for the active customer account.

Can I see what Zoffis needs from me?

Yes. The Account Overview shows current tasks that need your attention, while each company has its own status and service information.

How do I get support as an existing customer?

Sign in to your Zoffis account for the fastest access to company, mail, billing and security information. You can also contact Zoffis when you need help.

Still have a question?

Tell us what you are trying to arrange and we will point you in the right direction.

Contact Zoffis →